SHIPPING POLICY

 

 

SAME DAY SHIPPING

 

We are proud to offer SAME DAY SHIPPING to our valuable customers.

Because we know that no one wants to wait after the order he has just pass, we do everything we can to ship the same day every order that has been placed before 2:00pm (CST), Monday-Friday!

Approximatively 95% of all orders placed before 2:00pm (CST) will leave the shop the sames day (not including weekends & holidays).

If, unfortunately, a product is not in stock, we will contact you immediately to fix you an availability date. But we will understand too if you want cancel your order and a total refund will be automatically send if this is what you want. But don't stress with that! We have a huge inventory and we work hard to never miss anything that we sell on our website!

We do our best to ship quickly and efficiently. Please understand that exceptions can happen. Just get in touch with us if you have any special needs or concerns.

 

 

SHIPMENT METHOD

 

All our shipment have a tracking number, that you will receive by email as soon your item will be shipped.



QUALIFYING FOR FREE SHIPPING

 

Qualifying items receive free shipping on orders over $99.99 CAD! Qualifying items for free shipping are always shipped via ground delivery. This is only applicable to the Canada and United States (see some restrictions below).

Please check the product page to see if it qualifies for FREE SHIPPING.

 

CANADA ORDERS

 

We use Canada Post, Purolator or UPS Ground for shipping (whichever is the cheapest option).

Some Northern province like Yukon, North West Territories, Nunavut and Newfoundland sadly don't have free shipping due to really high surcharge from shipping companies...

 

All the orders are shipped from our warehouse in Victoriaville, Quebec.

 

 

UNITED STATES ORDERS

 

We use UPS Standard Ground Service for practically all the orders shipped to the United States.

States of Alaska, Hawaï and some other little islands sadly don't have free shipping due to really high surcharge from shipping companies...

 

PLEASE TAKE NOTE: You will not have any customs fees when the shipment is under $800.00 USD! This law has been effective since March 2016.

 

 

INTERNATIONAL ORDERS

 

You are not from Canada or USA and you want your PERFEX product? Please CONTACT US for current rates and availability.

 

Those orders are subject to tariffs, customs duties and associated assessments. These costs are the responsibility of the customer. The shipping/handling charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company who delivering the order.