CUSTOMER FAQs

PERFEX Industries is a proud Canadian manufacturer specializing in high-quality aftermarket parts and accessories for ATVs and side-by-sides. Our mission is to deliver exceptional products at the most competitive prices.

We also place a strong emphasis on customer service. As customers ourselves, we understand the importance of reliable and responsive service in building trust and satisfaction. We are dedicated to ensuring every interaction with our company exceeds your expectations.

Our home base is in the vibrant city of Victoriaville, Quebec, Canada, where our manufacturing plant thrives. Nestled in this dynamic locale, we harness the spirit and quality of Canadian craftsmanship to create our ATV and side-by-side accessories.

Currently, we do not operate a physical storefront. Our exclusive sales channel is our comprehensive online website.

Here, we're able to provide detailed product information, seamless shopping experiences, and direct support to our customers worldwide. While we may be purely digital, our commitment to quality service and product excellence remains as tangible as ever.

Absolutely! At PERFEX Industries, we pride ourselves on our direct-to-customer approach. From the initial design phase to manufacturing, and finally to shipping, we handle every step of the process.

This allows us to ensure the highest quality for our ATV and side-by-side accessories and maintain a close connection with our customers, providing them with products straight from our hands to theirs.

Absolutely, customers from the USA can easily shop with us at PERFEX Industries! You can conveniently place your orders in USD.

Plus, we offer free shipping to most destinations in the USA for orders over $100. It's our pleasure to provide our high-quality ATV and side-by-side accessories to our valued customers across the United States. Enjoy seamless shopping and great value with every order.

All of our orders are fulfilled directly from where the magic happens: our factory in Victoriaville, Quebec.

This means that every product shipped to you comes straight from the heart of our operations, ensuring that you receive items that are freshly crafted and carefully packaged by our dedicated team.

PERFEX Industries specializes in providing high-quality aftermarket parts and accessories for a wide range of brands, including Arctic Cat, Can-Am, CFMoto, Honda, Kawasaki, Polaris, Suzuki, and Yamaha. Our products are designed for compatibility with various models from these leading manufacturers, ensuring a perfect fit and optimal performance for your vehicle.

Absolutely! Our dedicated customer service team is here to assist you in finding the perfect fit for your vehicle. With our extensive knowledge of aftermarket parts and accessories, we'll guide you through our inventory to ensure you find the exact product that meets your needs.

Your satisfaction is our top priority, so don't hesitate to reach out for personalized support.

Currently, we only offer the ATV and UTV accessories that we manufacture and feature on our website, as we focus on crafting these products with the utmost care and quality.

However, we are always open to new ideas and suggestions! If you have a specific product in mind that you'd like to see us make, please feel free to contact our customer service. We value your input and will gladly pass on your suggestions to our design team for consideration.

At PERFEX Industries, our affordability stems from our direct-to-consumer business model. As the manufacturer, we eliminate the middleman, enabling us to offer high-quality ATV and UTV parts and accessories at more accessible prices. Our integrated approach includes in-house design, development, and distribution, ensuring cost-effective operations without compromising on quality.

We believe in providing the best value for passionate riders like us, without the extra costs often associated with designer brands or inflated margins. With PERFEX, you're guaranteed top-quality products at the best possible prices.

Of course we can! It's completely normal to have questions before making a purchase. Our customer service team is always ready to assist you with any queries you might have.

No question is too small, and we're here to provide the information and support you need. Please don't hesitate to contact us – we're here to ensure your experience with our products is informative and satisfactory.

Absolutely! As a wholesaler interested in offering PERFEX Industries' aftermarket parts and accessories, you'll be providing your customers with top-quality products at unbeatable prices.

To become an authorized PERFEX Dealer, we invite you to visit our 'Become a Dealer' page and submit your information. Upon approval, you'll join our extensive network of dealers worldwide, contributing to our mission of serving customers with the best in ATV and UTV accessories.

We are excited about the prospect of working together and expanding our reach with your help!

To use a coupon code at PERFEX Industries, simply enter the code at checkout. You can find our current coupon codes in our promotional ads, detailing the specific discounts offered. Applying a coupon code is a great way to enjoy our top-quality products at even more affordable prices!

***Please Note that only one coupon code can be applied per order, and remember that they are case-sensitive.

At PERFEX Industries, we prioritize convenience and security for our customers. That's why we accept a variety of payment methods including Visa, MasterCard, American Express, Discover, Diners Club, Interac, PayPal, Apple Pay, Google Pay, and Shop Pay.

Rest assured, we take every measure to ensure that your privacy and payment information are fully protected throughout the transaction process.

Locating your invoice with PERFEX Industries is easy. Once your order is confirmed, you'll receive an email confirmation with the subject 'WE'VE RECEIVED YOUR ORDER!'. At the bottom of this email, there's a link to download your PDF receipt.

Additionally, if you have an account with us, a copy of your invoice can also be found on your account page. This ensures you have easy and convenient access to your order details whenever you need them.

We understand that mistakes can happen, and we're here to help! If there's an error in your order, please contact us immediately. We can assist with various issues, such as:

• Correcting delivery/billing addresses.
• Adding or removing item(s).
• Modifying an item.
• Changing the shipping method.

IMPORTANT TO NOTE: If an incorrect address is provided at checkout, we cannot be held responsible if the order goes missing, and we may not be able to refund or replace the order at our expense. Your prompt contact will enable us to resolve any issues swiftly.

If you discover an item missing from your order, please reach out to us immediately. To help us resolve the issue quickly and efficiently, provide us with:

1. Your order number.
2. The part number of the missing item(s).

Our customer support team is committed to addressing your concern as promptly as possible. Your satisfaction is important to us, and we'll work diligently to ensure your order is complete.

***Please Note that claims for missing items must be made within 30 days of the delivery date.

If you've received the wrong item in your order, please let us know immediately. To help us resolve the issue quickly and efficiently, provide us with:

1. Your order number.
2. The part number of the item you did not receive.
3. The part number of the item you received instead.

Once we have this information, our customer support team will work diligently to correct the error as soon as possible. Your satisfaction is our top priority, and we're committed to ensuring your order is exactly as you expected.

***Please Note that claims for receiving an incorrect item must be made within 30 days of the delivery date.

Our shipping process is designed to keep you informed every step of the way. After placing your order, you'll receive a confirmation email acknowledging its receipt.

Once your order is shipped, we'll send you another email with your tracking information, so you can follow its journey to your doorstep. Our goal is to ensure a seamless and transparent shipping experience for all our customers at PERFEX Industries.

For more information about our shipping policy, please refer to our 'Shipping Information' page.

We are delighted to offer free shipping to most destinations within Canada and the United States, making it easier and more affordable for you to enjoy our products. It's part of our commitment to providing excellent value and service to our customers.

• Free shipping for Canada orders over $130 CAD.
• Free shipping for United States orders over $100 USD.

We cannot guarantee a specific carrier for delivery due to location and package limitations. Our main shipping partners are:

• GLS
• FedEx
• Purolator
• UPS

***Please Note that we do not support shipping to PO Box addresses.

We generally ship orders on the same day or the next business day.

***Please Note that we cannot ship orders during weekends or public holidays. Orders placed during these times will be shipped on the following business day.

• Got a PERFEX account:

Easy peasy! Simply log into your account on our online store and check the fulfillment status of your recent order. If the order has been fulfilled, just click on the order information, and you'll find your tracking details there.

• I don't have a PERFEX account:

No trouble at all. As soon as your order is fulfilled, you'll receive a shipping confirmation email titled 'YOUR ORDER IS ON THE WAY!'. You can then track your order using the tracking link provided in the email.

***Please Note that the tracking information may take up to 24 hours to update after dispatch.

Yes, we are pleased to offer shipping to various destinations across Europe and Oceania.

***Please Note that we are unable to offer free shipping for overseas destinations. Shipping costs will be applied and calculated at checkout, based on your shipping destination and the weight of your order.

Our products can be returned within 30 days of the original delivery date. Returns are accepted for products that are unused, in their original packaging, and in a resellable condition. Please note, items marked as "final sale" cannot be returned.

To start a return, please visit our 'Return a Product' page and follow the step-by-step instructions. You'll need your email address.

Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.

We do not offer direct exchanges. However, you can return your item for a refund and place a new order for the desired product.

Refunds are issued to the original payment method or as store credit, based on your preference. Please allow 2-4 business days for your return to be processed and the refund to be issued upon receipt of your return.

If your product arrives damaged or defective, please contact us immediately at info@perfexind.com with your order number and a photo of the issue. We will assist you to resolve any issue.

Yes, products purchased from authorized retailers should be returned directly to them, in accordance with their return policy. Orders made through third-party platforms like Amazon or eBay are subject to their respective return policies.

For any additional inquiries regarding returns and refunds, please use our 'Contact Us' page. We're here to help!

We offer three types of warranties to ensure your satisfaction and confidence in our products:

• One-Year Limited Warranty for all Accessories.
• Five-Year Limited Warranty for all Lighting products.
• Lifetime Structural Warranty on all Suspension and Wheel Spacers products.

All our products are automatically covered from the date of purchase, according to the specific warranty type mentioned above. Please retain your purchase receipt for warranty claims.

Our warranties cover manufacturing defects and workmanship issues. They do not cover normal wear and tear, misuse, or damage from accidents.

To initiate a warranty claim, please visit our 'Warranty Policy' page and fill out the form provided at the bottom of the page. Include detailed information about the issue.

Yes, the warranty does not cover damage resulting from improper use, installation, or maintenance; unauthorized modifications; or exposure to harsh conditions. Please refer to our 'Warranty Policy' page for a comprehensive list of exclusions.

Our team will review your claim and contact you with further instructions. If your claim is approved, we will repair or replace the faulty item according to the terms of the applicable warranty.

Warranties are non-transferable and apply only to the original purchaser of the product.

For additional questions about our warranty policies or for help with a warranty claim, please use our 'Contact Us' page. Our customer service team is ready to assist you.