Last Updated: February 07, 2024

Our goal is to ensure your complete satisfaction with every purchase. Understanding that circumstances may require a product return, we offer a straightforward and customer-friendly return policy.

Any order can be cancelled for a full 100% refund at any time before it has been shipped.

All products are eligible for return within 30 days of the delivery date. No returns are accepted for products marked as "Final Sale".

Return requests are accepted within 30 days of the delivery date. No returns will be accepted after this period.

The product must be new, uninstalled, and in its original packaging to be resalable. For products returned not adhering to these conditions, please refer to the 'Damaged or Defective Items' section.

Easy as 1-2-3, here are the steps to follow to initiate a return request.

Customers are responsible for repackaging and returning the product at their own expense. No return labels will be provided.

Exceptions may apply to our 'Return Costs' section. For instance, if we make an error or ship the wrong item, we will take responsibility with no additional cost for the customer.

To maintain the clarity and simplicity of our return process, we do not offer exchanges on any items. We encourage customers to return their original purchase for a refund and then place a new order for the desired product.

We offer refunds either to the original method of payment or as store credit. The choice is yours. Please be aware that all refunds will be issued based on the price paid at the time of purchase.

Shipping fees associated with the original order are non-refundable. This policy applies regardless of the reason for the return, including but not limited to personal preference, size issues, or other similar reasons.

Once we have received your return, please allow 2-4 business days for us to inspect and process your refund.

***Please note that some banks may require additional time to apply the refund to your credit card or other payment methods. PERFEX Industries is not responsible for these external processing delays. Should you have any concerns or questions regarding refund delays, feel free to contact our customer service team for assistance.

Up to a 30% fee may be applied for products returned that do not meet the 'Return Conditions' section.

There is no possibility to refund the purchase amount to a different payment method than the one used at the time of purchase. Should the original payment method no longer be accessible, we will issue a store credit as an alternative.

When purchasing PERFEX Industries products through authorized retailers, returns must be processed directly with the retailer from whom the purchase was made, in accordance with their own return policy.

We emphasize that returns of products bought from authorized retailers cannot be handled by PERFEX Industries directly. Our return policy applies exclusively to purchases made directly through our website. This ensures that the return process is consistent and adheres to the specific terms and conditions set by the retailer, providing clarity and ease for our customers.

For customers who have purchased PERFEX Industries products through Amazon or eBay, please be advised that returns must adhere to the specific return policies of these platforms.

To facilitate a smooth return process for items bought on Amazon or eBay, we kindly ask you to refer to the information provided at the bottom of this page. This guidance ensures that your return is processed efficiently and in accordance with the respective platform's procedures, offering clear directions for our customers on how to proceed with returns for purchases made outside our direct website.