CUSTOMER FAQs

PERFEX is a Canadian manufacturer specializing in premium ATV and UTV accessories. We design, manufacture and test products built for riders who demand quality, durability and reliable performance.

PERFEX is based in Québec, Canada. We proudly manufacture our products in Canada and serve customers across North America.

We focus on quality, fitment and customer support rather than producing the cheapest products on the market. Our products are built for precise fitment, long-lasting durability and straightforward installation.

Yes. PERFEX products are primarily sold directly to customers through our website, giving you access to our full product lineup and direct support from our team.

If you prefer to shop locally, you can also purchase through select authorized dealers across North America. Visit our Find a Dealer page to locate a dealer near you.

Absolutely. If your business operates in the powersports industry, we welcome you to apply for our dealer program. Visit our Become a Dealer page to learn more and submit your application.

The fastest way to reach us is through our Contact Us page. Our team is here to help with product recommendations, technical questions and order support.

PERFEX designs and manufactures ATV and UTV accessories, including lift kits, skid plates, wheel spacers and more.

Our products are engineered for precise fitment, long-term durability and easy installation. Buying directly from the manufacturer means factory-direct pricing, direct support and access to our full product lineup.

Most PERFEX products are manufactured in Canada using premium materials and precision CNC machining. Some complementary accessories are manufactured by carefully selected partners who meet our strict quality standards.

Yes. Every PERFEX product is thoroughly tested and refined to ensure proper fitment, durability and performance before being released.

Yes. Where applicable, our products include all required installation hardware and printed installation instructions.

PDF versions are also available on the product page and in our Installation Manuals section.

Yes. If you've lost or damaged your installation hardware, simply contact us. We'll help you get the replacement hardware you need.

Yes. However, we always recommend professional installation to ensure proper fitment and safe operation.

Installation difficulty varies by product, and most PERFEX products are easy to install. Estimated installation times are listed on the product page whenever available.

Most PERFEX products can be installed using common hand tools. However, some lift kits use spring spacers, which require a spring compressor for installation. We recommend using a quality spring compressor designed for powersports suspension.

Recommended spring compressor: S3 PowerSports

Installation manuals are included with each product whenever applicable. PDF versions are also available on the product page and in our Installation Manuals section.

Note: PDF versions are often easier to follow thanks to full-color images.

Simply contact our team. When you buy directly from PERFEX, you get direct access to the people who design and build our products. We know our products inside and out, and we'll be happy to assist you.

We accept all major payment methods through our secure checkout, including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.

If you prefer, you can also complete your purchase using your PayPal account.

Yes, as long as your order hasn't shipped. Contact us as soon as possible. We'll do our best to update or cancel your order.

Contact us as soon as possible. If your order hasn't shipped, we'll do our best to update your shipping address.

Your invoice is available in your order confirmation email. Simply click the PDF receipt link at the bottom of the email to download it. If you have a PERFEX account, you can also access your invoices from your account page.

Yes. All orders include tracking. Once your order ships, you'll automatically receive a tracking number by email.

We only sell products that are in stock and ready to ship. Products currently in production are generally not available online until production is nearing completion or they're ready to ship.

We ship throughout Canada, the United States and to many countries worldwide.

Most orders ship within one business day. Orders placed on weekends or public holidays are typically shipped on the next business day.

Yes. We offer free shipping on eligible orders:

• Canada: Free shipping on orders of CAD $200 or more.
• United States: Free shipping on orders of USD $200 or more.

Some exclusions may apply. Please refer to our Shipping Policy for complete details.

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For all other countries, free shipping is not available. Shipping rates are calculated at checkout based on your shipping address and the weight of your order.

We ship with trusted carriers such as UPS, FedEx, Purolator and other selected shipping partners, depending on the destination and package size.

You'll automatically receive your tracking information by email once your order ships, including the carrier handling your shipment.

Tracking information may not update immediately after your order ships. Most tracking numbers become active within 24 to 48 hours.

Please note: For U.S. orders, tracking may take a few additional business days to update while your shipment is being transferred to our U.S. shipping hub. This is normal and does not mean your order hasn't shipped.

Delivery times vary depending on your location. Estimated delivery times are displayed at checkout after you enter your shipping address.

No. Orders shipped to Canada and the United States do not incur any additional customs duties, import fees or brokerage charges.

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For all other countries, customs duties, taxes or import fees may apply depending on your local regulations and the value of your order. If applicable, these charges are determined by your country's customs authority or the shipping carrier and are the customer's responsibility.

Yes. All PERFEX products are backed by a warranty. Warranty coverage varies depending on the product category.

For complete warranty details, please see our Warranty Policy.

No. Warranties are non-transferable and apply only to the original purchaser.

Contact us with your order number, photos of the issue and a brief description of the problem. We'll review your claim and get back to you as quickly as possible.

Please send your warranty claim to: info@perfexind.com

Warranty coverage does not include damage caused by misuse, improper installation, accidents, unauthorized modifications, or normal wear and tear.

Yes. Eligible products can be returned within 30 days of delivery.

For complete details and eligibility requirements, please refer to our Return Policy.

Visit our Return Portal to start your return. You'll need your order number and the email address used to place your order.

Customers are responsible for return shipping costs. Once the return is approved, we'll provide a prepaid return shipping label and deduct a flat $20 return shipping fee from your refund.

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International returns are not supported. If you need assistance returning an international order, please contact us.

We do not offer product exchanges. If you need a different product, simply return your original product (if eligible) and place a new order.

No. Original shipping charges are not refunded unless the return is due to an error on our part.

Refunds are issued to your original payment method. Once we receive your return, please allow 2–4 business days for it to be inspected and processed.