Shipping Policy
Delivered With Confidence
Fast, reliable and transparent shipping is part of the PERFEX Industries experience.
Whether you're ordering from the United States, Canada or anywhere else in the world, we're committed to delivering your order quickly, reliably and without surprises. This page covers everything you need to know about processing times, shipping methods, tracking, delivery and more.
Order Processing
Orders are typically processed and shipped within 1–2 business days. Once your order leaves our facility, you'll receive a shipping confirmation email with tracking information.
Please note: Processing times may be slightly longer during holidays, product launches or periods of exceptionally high order volume.
Shipping to the United States
We proudly ship thousands of orders to customers across the United States every year. Here's everything you need to know about shipping, delivery and import fees for U.S. orders.
Free Shipping
We offer free standard shipping on eligible orders over $200 USD shipped within the 48 contiguous United States. Shipping rates for orders below this amount are automatically calculated at checkout.
Please note: Free shipping is available within the 48 contiguous United States only. Orders shipped to Alaska and U.S. territories are not eligible for free shipping due to higher carrier surcharges. Shipping costs for these destinations are calculated at checkout based on the delivery address, package size and weight.
Shipping Process
U.S. orders follow a specialized shipping process designed to provide reliable delivery while eliminating unexpected import fees.
Orders are first transported from our Canadian facility to our U.S. shipping hub using LTL freight. Once they arrive at the hub, they are handed over to FedEx, UPS or, on some occasions, USPS for final delivery.
Good to know: Seeing "Label Created" with no tracking movement during the first 2–3 business days is completely normal. Tracking updates begin once your package is received and scanned by the final carrier.
No Hidden Import Fees
We take care of all applicable U.S. import duties and tariffs before your order reaches the final carrier. The price you pay at checkout is the final price—no surprise import fees upon delivery.
Shipping to Canada
We proudly ship all Canadian orders directly from our facility in Victoriaville, Quebec. Here's everything you need to know about shipping, delivery and free shipping within Canada.
Free Shipping
We offer free standard shipping on eligible orders over $200 CAD within most Canadian provinces. Shipping rates for orders below this amount are automatically calculated at checkout.
Please note: Free shipping is available within most Canadian provinces. Orders shipped to Yukon, Northwest Territories, Nunavut and Newfoundland are not eligible for free shipping due to higher carrier surcharges. Shipping costs for these destinations are calculated at checkout.
Shipping Process
Canadian orders are shipped directly from our Canadian facility using GLS, Purolator or UPS, depending on the fastest and most reliable service available for your delivery address.
Every order includes tracking information, which is emailed as soon as your shipment leaves our facility.
No Import Fees
All Canadian orders are shipped directly from within Canada. Because your order does not cross an international border, there are no import duties, customs fees or unexpected charges upon delivery. The price you pay at checkout is the final price.
Shipping Internationally
We proudly ship our products to customers around the world. Below is everything you need to know about international shipping, delivery and import charges.
Shipping Rates
International shipping rates are calculated at checkout based on your destination, package size and weight. We do not offer free shipping on international orders.
Shipping Process
International orders are shipped directly from our Canadian facility using UPS Worldwide Expedited, providing fast, reliable delivery with tracking included. Delivery typically takes about one week, depending on the destination country and customs processing times.
Duties & Taxes
PERFEX Industries handles the customs clearance process for international shipments. However, any import duties, taxes or additional fees charged by the destination country are the responsibility of the customer. These charges, if applicable, are determined by your local customs authority and are not included in your order total.
PO Box Deliveries
We can ship to P.O. Boxes; however, additional shipping charges and longer delivery times may apply depending on the destination. Whenever possible, we recommend providing a physical street address to ensure the fastest and most reliable delivery.
Please note: International orders cannot be shipped to P.O. Boxes. Since all international shipments are sent exclusively via UPS Worldwide Expedited, a valid physical street address is required for delivery.
Shipping Issues
If something doesn't go as planned with your shipment, we're here to help.
Lost Packages
If your package is confirmed as lost by the shipping carrier, we'll replace your order at no additional cost and work quickly to get a replacement on its way.
Damaged Packages
If your order arrives damaged, please send us photos of both the shipping box and the damaged product(s). We'll replace any damaged or missing items as quickly as possible.
Missing Items
If your order is missing any items, please contact us as soon as possible. We'll review your order and promptly ship any missing products if an error occurred during packing.
Address Changes
If you need to change your shipping address, please contact us as soon as possible. Shipping addresses can only be updated before your order leaves our facility. Once shipped, we are unable to modify the delivery address.
Help Center
Frequently Asked Questions
Shipping Questions?
Find quick answers to the most common questions about shipping, tracking and delivery.
Where do you ship from?
All orders are shipped from our PERFEX facility in Victoriaville, Quebec, Canada.
Can I change my shipping address after placing my order?
Yes, as long as your order has not yet left our facility. Please contact us as soon as possible, and we'll do our best to update your shipping address before your order leaves our facility.
When will my order ship?
Orders are typically processed and shipped within 1–2 business days. Once your order leaves our facility, you'll receive a shipping confirmation email with your tracking information.
Do all orders include tracking?
Yes. Every order includes a tracking number, which is emailed to you as soon as your shipment leaves our facility.
Why hasn't my tracking number updated yet?
Tracking information may take up to one business day to update after your shipment leaves our facility.
For U.S. orders: It's normal for tracking to show “Label Created” with no movement during the first 2–3 business days while your order is being transported via LTL shipping to our U.S. shipping hub. Tracking updates will begin once your package is received and scanned by the final carrier.
What is LTL shipping?
LTL (Less-Than-Truckload) shipping is a freight method that allows multiple shipments to be transported together on the same truck. For U.S. orders, individual PERFEX packages are grouped together on a pallet at our Canadian facility and transported by LTL freight to our U.S. shipping hub.
Once the pallet arrives at our U.S. hub, the individual packages are separated and handed over to FedEx, UPS or USPS for final delivery to each customer.
Why does PERFEX use LTL shipping for U.S. orders?
We use LTL shipping to streamline cross-border shipping and provide a better delivery experience for our U.S. customers. By consolidating multiple orders and transporting them together to our U.S. shipping hub, we can handle the cross-border process before each package enters the domestic U.S. carrier network.
This allows PERFEX to take care of all applicable import duties and tariffs upfront, so once your package reaches our U.S. hub, it can continue through the domestic U.S. carrier network with FedEx, UPS or USPS. Most importantly, the price you pay at checkout is the final price—no unexpected import fees upon delivery.
Will I have to pay import duties or tariffs on U.S. orders?
No. PERFEX covers all applicable U.S. import duties and tariffs. The price you pay at checkout is the final price, with no additional import fees upon delivery.
Do you ship internationally?
Yes. We ship internationally using UPS Worldwide Expedited. Shipping costs are calculated at checkout based on the destination, package size and weight.
Who is responsible for international duties and taxes?
PERFEX handles the customs clearance process for international shipments. However, any import duties, taxes or additional fees imposed by the destination country are the customer's responsibility and are not included in the order total.
Do you ship to P.O. Boxes?
Yes. We can ship to P.O. Boxes in the United States and Canada; however, additional shipping charges and longer delivery times may apply depending on the destination. Whenever possible, we recommend providing a physical street address for the fastest and most reliable delivery.
Please note: International orders cannot be shipped to P.O. Boxes. Since international shipments are sent exclusively via UPS Worldwide Expedited, a valid physical street address is required.
What happens if my package is lost?
If the shipping carrier confirms that your package has been lost, we'll replace your order at no additional cost.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include photos of the shipping box and the damaged product(s). We'll replace any damaged or missing items as quickly as possible.
What if an item is missing from my order?
If anything is missing from your shipment, contact us right away. We'll review your order and promptly send any missing items if an error occurred during packing.
Do I need to sign for my delivery?
No. Most orders do not require a signature upon delivery. However, a signature may occasionally be required for higher-value orders for added delivery security.