Return Policy
Buy With Confidence
At PERFEX Industries, we want every customer to order with confidence. If something isn't quite right, our return process is simple, transparent, and designed to be hassle-free.
Quick Summary
30-Day Returns
Eligible products may be returned within 30 days of delivery.
New Condition
Products must be unused, uninstalled and returned in their original condition.
Original Packaging
Return the product complete and in its original packaging.
Refund Processing
Refunds are issued after your return has been inspected and approved.
Return Eligibility
To qualify for a return, your item must meet all of the following conditions:
✔ Returned within 30 days of delivery
✔ Never installed or used
✔ In brand-new condition
✔ Returned complete with all original parts
✔ Returned in its original packaging
Items that cannot be returned
The following items are not eligible for return:
✖ Installed products
✖ Used products
✖ Products damaged after delivery
✖ Modified products
✖ Final Sale items
✖ Custom or special-order products
Good to know: Not sure if your product qualifies for a return? Contact us before shipping it back. We'll be happy to review your request and help you through the process.
How to Start a Return
Starting a return is quick and straightforward. Our online Return Portal will guide you through each step of the process.
1. Submit Your Return Request
Open our Return Portal and enter your:
✓ Order Number
✓ Email Address
2. Select Your Product
Choose the product you'd like to return and select the reason for your return request.
3. Review Your Request
Before submitting, you'll be able to review your return details, including:
✓ Selected product(s)
✓ Return reason
✓ Refund method
✓ Return shipping method
4. Ship Your Return
Once your return request has been approved, we'll email you a prepaid return shipping label with all required shipping and customs documentation. All approved returns must be shipped using the return label provided by PERFEX™.
A flat $20 return label fee will be deducted from your refund. This helps cover return shipping costs while providing you with a simple and hassle-free return process. Simply print the prepaid return label, attach it to your package and drop it off with the carrier.
5. Inspection & Refund
Once your returned product has been received and inspected, your refund will be issued to your original payment method.
Please note: Shipping charges paid at checkout are non-refundable unless the return is due to our error.
Refunds
After receiving your returned product, our team will inspect it to ensure it meets our return eligibility requirements.
Approved returns include:
✔ Refund issued to your original payment method.
✔ Refunds are issued only after inspection and approval.
✔ Your bank or credit card provider may require additional processing time before the funds appear in your account.
✖ Any shipping charges paid at checkout are non-refundable unless the return results from an error on our part.
Damaged, Defective or Incorrect Orders
If something isn't right with your order, we're here to make it right. If your order arrives damaged, defective or incorrect, we'll take care of everything at no additional cost to you.
Please contact us as soon as possible and include:
✓ Order Number
✓ A brief description of the issue
What Happens Next?
We'll review your request and work quickly to resolve the issue.
If needed, we'll ask you to provide:
✓ Photos of the product
✓ Photos of the packaging (if applicable)
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, simply:
- Return your original item for a refund, in accordance with our return policy.
- Place a new order for the product you'd like.
Want to speed things up? You can place your new order right away, without waiting for your return to be processed. Your original order will be refunded once we receive and inspect the returned item, provided it meets our return conditions.
Our Goal Is Your Satisfaction
We build products we're proud of, and we genuinely want every customer to be satisfied with their experience.
If something isn't right, don't hesitate to contact us before returning your order. In many cases, our team can help resolve fitment questions, installation concerns or product issues without the need for a return, saving you both time and money.
Our goal isn't simply to process returns — it's to make sure you have the right product and the best possible experience with PERFEX Industries.
Help Center
Frequently Asked Questions
Return Questions?
Find quick answers to the most common questions about returns, refunds and exchanges.
Can I return a product after it has been installed?
No. To be eligible for a return, products must be unused, uninstalled and returned in their original condition.
What if I no longer have the original packaging?
Products should be returned in their original packaging whenever possible. If you're unsure whether your return can still be accepted, please contact us before submitting your return request.
How long do I have to request a return?
Return requests must be submitted within 30 days of receiving your order.
Can I return only part of my order?
Yes. If your order contains multiple items, you can request a return only for the eligible item(s) you'd like to send back.
How do I start a return?
Simply open our Return Portal, enter your Order Number and Email Address, then follow the step-by-step instructions.
Do I have to use the prepaid return label?
Yes. All approved returns must be shipped using the prepaid return label provided by PERFEX™. This helps ensure your return is processed quickly and correctly.
Why is there a $20 return label fee?
We provide a prepaid return shipping label to make the return process simple and hassle-free. A flat $20 fee helps cover return shipping costs and is deducted from your refund.
Can I use my own return shipping label?
No. All approved returns must be shipped using the prepaid return label provided by PERFEX™. This allows us to include the required shipping and customs documentation, helping ensure your return is processed correctly and without unnecessary delays or additional fees.
Will I get my shipping charges refunded?
No. Shipping charges paid at checkout are non-refundable unless the return is due to our error.
How will I receive my refund?
Approved refunds are always issued to your original payment method.
When will I receive my refund?
Refunds are issued after your returned items have been received, inspected and approved. Depending on your bank or credit card provider, additional processing time may apply before the funds appear in your account.
Can I exchange my product?
We currently do not offer direct product exchanges. To receive a different product, simply return the eligible item and place a new order.