Privacy Policy
Your Privacy Matters
Last Updated: October 2026
At PERFEX Industries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it and the choices you have regarding your personal information when you visit our website or place an order.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
When you place an order, contact us or create an account, we may collect personal information including:
- Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (securely processed by trusted payment providers)
- Order History
- Any Information You Voluntarily Provide When Contacting Our Customer Support
Information Collected Automatically
When you browse our website, we automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Type and Technical Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referring Website
- Approximate Location Based on Your IP Address
We use this information to improve our website's performance, security, functionality and overall user experience.
How We Use Your Information
We use your personal information to:
- Process and Fulfill Your Orders
- Provide Customer Support
- Communicate Regarding Your Purchases
- Verify Transactions and Prevent Fraud
- Improve Our Products and Website
- Analyze Website Performance and Visitor Behavior
- Comply with Applicable Legal Obligations
- Send Marketing Emails (If You Have Opted In)
We only collect and use the personal information necessary to operate our business and provide you with the best possible shopping experience.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember Your Preferences
- Keep Your Shopping Cart Active
- Understand How Visitors Use Our Website
- Measure Advertising Performance
- Improve Website Functionality
Some trusted third-party services, such as analytics and advertising providers, may also use cookies to support their functionality.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and performance of certain features on our website.
Marketing Communications
If you subscribe to our newsletter or choose to receive marketing communications, we may occasionally send you:
- New Product Announcements
- Promotions
- Company Updates
- Special Offers
You may unsubscribe at any time by clicking the unsubscribe link included in any marketing email.
Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary to operate our business, including with:
- Shopify (our e-commerce platform)
- Payment Processors
- Shipping Carriers
- Fraud Prevention Providers
- Marketing and Analytics Providers
- Service Providers That Assist Us in Operating Our Business
These trusted providers receive only the information necessary to provide their services and are expected to protect your information appropriately.
Payment Information
Payment information is processed securely through trusted third-party payment providers. PERFEX Industries does not store your full credit card information on our servers.
Data Security
We take reasonable administrative, technical and physical measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.
While no method of electronic transmission or storage can guarantee absolute security, we continuously work to protect the personal information entrusted to us.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete Your Transactions
- Provide Customer Support
- Comply with Legal and Accounting Obligations
- Resolve Disputes
- Enforce Our Agreements
When your personal information is no longer required, it is securely deleted or anonymized whenever reasonably possible.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request Access to Your Personal Information
- Request Correction of Your Personal Information
- Request Deletion of Your Personal Information
- Withdraw Consent Where Applicable
- Object to Certain Uses of Your Personal Information
To exercise any of these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
Updates become effective immediately when posted on this page. The Last Updated date at the top of this page will always indicate the most recent revision.
Questions? We're Here to Help
Protecting your personal information is part of the trust we build with every customer.
Whether you have a question about this Privacy Policy or simply need assistance, we're always happy to help.